Orders are processed after payment is received and are usually shipped within a few working days.

Shipping takes place exclusively from Monday to Thursday. Orders received after 12:00 PM on Thursday will be shipped the following Monday.

Delivery is made by post or a suitable shipping service provider to the delivery address specified by the customer. After dispatch, the customer receives a shipping confirmation by email with tracking information.

Our products are carefully packaged to ensure they arrive safely. Wherever possible, we use sustainable and recyclable packaging materials.

Shipping costs are displayed during the order process.

After shipment, the customer receives a shipping confirmation via email with a tracking number.

For reasons of health protection and food safety, returns or exchanges of food products are generally excluded.

Complaints are accepted if the delivery is damaged, faulty, or incomplete. In this case, the complaint must be submitted in writing to info@dailydose.dog within 24 hours of receiving the goods. Please include your order number and, if possible, attach photos of the issue.

After reviewing the complaint, Daily Dose will decide at its own discretion whether to provide a replacement or a refund via the originally used payment method.

Opened or already used products are excluded from refunds. Gift vouchers are also non-refundable.

Approved refunds will be processed within a few business days via the original payment method.